We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.
Key Responsibilities:
1. Manage tickets and update customer information in the database during and after each call/chat.
2. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
3. Get the KYC documentations done for the converted leads.
4. Work with other team members to ensure customer satisfaction.
5. Engage in problem-solving and process improvement.
6. Develop strategies to ensure judicial usage of resources and timely delivery.
Annual CTC: ₹ 2,40,000 - 3,50,000 /year
Cityfurnish is a one-stop solution for rental furniture and furnishings in India. We provide affordable furniture packages across three categories - bedroom, dining room, and living room. We have flexible rental contracts with easy payment options. We offer designer wood furniture for more luxury and comfort.
