As a customer support executive, you will play a key role in providing exceptional service by resolving queries, addressing issues, and ensuring customer satisfaction.
Key responsibilities:
1. Address and resolve customer queries professionally via phone and chat.
2. Identify and assess customers' needs to achieve satisfaction.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Provide accurate, valid, and complete information by using the right methods/tools.
5. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups.
6. Adhere to company communication guidelines, procedures, and policies.
Job details:
1. Gender: This role is open to male candidates only.
2. Salary: 23,000/month (Chat process), 24,000/month (Voice process)
3. Shift: 24/7 rotational shifts, including night shifts, with a 6-day work week and 1 rotational weekly off.
Selection process:
1. Apply online on Internshala.
2. Shortlisted candidates will be invited to attend a walk-in interview at Transom's office in Gurgaon.
1. Those who are from or open to relocate to Gurgaon and neighboring cities
Other requirements
1. Candidates pursuing graduation or already graduated from any field can apply.
2. Both freshers and experienced professionals are welcome.
2. Strong fluency in spoken English and Hindi is mandatory for this role.
3. Candidate should be comfortable to work in a 24/7 rotational shift environment including night shifts, with a 6-day work week and 1 rotational weekly off.
3. Strong customer service skills and a passion for helping others.
Transcom is a global leader in customer experience services, delivering customer care, sales, and technical support across various industries. We are passionate about innovation, diversity, and creating an inclusive work environment. Join us in Pune and be a part of our vibrant team where growth and career opportunities are at the
forefront.
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