As a customer support executive at Connect2Learn, you will play a pivotal role in ensuring our customers receive top-notch assistance and guidance. Your effective communication skills will be key to providing a seamless experience for our clients.
Key responsibilities:
1. Respond to customer inquiries and resolve issues in a timely and professional manner.
2. Provide product information and technical support to customers via phone, email, and chat.
3. Collaborate with other teams to escalate and resolve complex customer issues.
4. Reach out to customers to gather feedback and ensure satisfaction proactively.
5. Maintain accurate records of customer interactions and transactions.
6. Identify and recommend process improvements to enhance the customer experience.
7. Stay up-to-date on product knowledge and industry trends to better assist customers.
If you are a customer-focused individual with excellent communication skills and a passion for helping others, we want to hear from you! Join our dynamic team at Connect2Learn and make a difference in the lives of our customers every day. Apply now and embark on an exciting career with us!
1. Proficiency in English communication
2. Basic knowledge of Microsoft Office Suite and Google Workspace.
3. Prior experience in customer service is preferred, though freshers are welcome to apply.
Annual CTC: ₹ 2,00,000 - 2,10,000 /year
Connect2Learn stands as the leading ed-tech company where education meets innovation and kids rejoice in success.
