Customer Support Executive Fresher Job

Job Overview
We are seeking a fresher Customer Support Executive to join our team in Madurai. This is a full-time position. The ideal candidate will have between 0 to 1 year of work experience and will be responsible for managing customer inquiries and providing exemplary support. This role is a perfect opportunity for anyone looking to kickstart their career in customer service.

Qualifications and Skills
Excellent communication skills (Mandatory skill)
Problem-solving abilities (Mandatory skill)
Attention to detail (Mandatory skill)
Empathy towards customers
Patience in dealing with difficult situations
Ability to multitask
Knowledge of product/service offerings
Ability to remain calm under pressure

Roles and Responsibilities
Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner
Identify and escalate issues to senior team members when necessary
Provide accurate information about our services and products to customers
Maintain customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem
Follow up to ensure resolution and customer satisfaction
Collaborate with team members to improve customer service experience and implement best practices
Meet personal/team qualitative and quantitative targets


LANGUAGE:HINDI MANDATORY,TAMIL & ENGLISH

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