As a customer support executive at Drims Ally Private Limited, you will be the front line of communication with our valued customers. Your role will be crucial in ensuring customer satisfaction and maintaining strong relationships with clients.
Key responsibilities:
1. Providing exceptional customer service through various channels such as email, phone, and chat.
2. Resolving customer inquiries and issues in a timely and professional manner.
3. Using MS-Excel and MS-Word to document customer interactions and maintain accurate records.
4. Collaborating with other teams to address customer needs and concerns effectively.
5. Demonstrating strong English proficiency in written communication to convey messages clearly and concisely.
6. Identifying opportunities to improve customer support processes and procedures.
7. Upholding the company's values and commitment to customer satisfaction at all times.
If you are a proactive and detail-oriented individual with excellent communication skills and a passion for helping others, we would love to have you join our team! Apply now to be a part of a dynamic and rewarding work environment at Drims Ally Private Limited.
1. Those who are from or open to relocate to Thane, Navi Mumbai, Mumbai, Vashi, Panvel and neighboring cities
1. Should be comfortable handling computer.
2. Should have knowledge on using social media accounts.
3. Should have experience in English written skills.
4. Should be self motivated and goal achiever.
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Our company is a whole power box of many e-commerce companies in India and the USA. We do have 3 online e-commerce stores that are actually selling products in different niches.