1. Connect with the customers through call/email/social platforms to provide online concierge service - a one-stop solution for our travelers
2. Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, GMB, and Twitter and understand the customer grievances and provide appropriate resolution
3. Solve/Answer prospect and customer issues, complaints, questions/queries in close coordination with the other departments
4. Take a customer-focused approach to handling complaints and escalations
5. Work on following up on all the assigned cases
6. Provide resolution within the framed timelines
7. Ensure that all written communication is carried out as per the customer care procedures
Qualifications:
1. 0 - 6 Months of work experience; hospitality, travel and tourism graduates preferred.
2. Excellent phone etiquette and excellent verbal, written, and interpersonal skills
3. Ability to multitask, organize, and prioritize resolutions
4. Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or plan to relocate before starting work (required).
1. Hospitality, travel and tourism graduates preferred
2. Strong verbal and written communication
Salary
Duration: 2 months
Salary during probation: ₹20,000 - 25,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 2,00,000 - 2,40,000 /year
Perks
Informal dress code 5 days a week Free snacks & beverages
Number of openings
2
About Leisurely - Traveller's Escapade
Leisurely began its journey in July 2017 and our persistence in providing the best experiences to all our guests has blessed us with a lot of positive feedback and growth coming our way.
Whether you want a quaint abode among the woods, a luxurious stay, or a homely vibe for your vacations - we, at Leisurely, strive to provide the best to our customers striking the right balance between luxuries and homely comforts.
