Are you a skilled communicator with proficiency in English, Hindi, and Marathi languages? PatilKaki is currently seeking a dynamic individual to join our team as a Customer Support Executive. In this role, you will have the opportunity to interact with our diverse customer base and provide exceptional service.
Key responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner
2. Assist customers with product information, order status, and issue resolution
3. Collaborate with other departments to address customer concerns and provide solutions
4. Maintain accurate records of customer interactions and transactions
5. Identify opportunities for process improvements to enhance customer satisfaction
6. Stay up-to-date on product knowledge and company policies to better assist customers
7. Uphold PatilKaki's reputation for excellent customer service and support
If you have excellent written and spoken communication skills in English, Hindi, and Marathi, and a passion for helping others, we want to hear from you! Apply now to join our team and make a difference in the lives of our customers.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)Marathi Proficiency(Spoken)
1. Has excellent command over spoken English, Hindi and Marathi.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,00,000 /year
Perks
Informal dress code 5 days a week Free snacks & beverages Health Insurance
Number of openings
1
About PatilKaki
PatilKaki is a local home brand turned online snack store that had started as a two-person team but has now bloomed into a strong 30-person family. PatilKaki has a community of 10,000+ people and our products have reached the farthest corners of India. Our story was covered by Midday and even by Times Retail. The name may sound naive, but we're very technology-driven for a product company. Our entire OMS has been developed in-house. With these combined efforts, PatilKaki has had a staggering month-on-month growth rate since its inception. We're looking for people who can join us in this meteoric growth. All things considered, PatilKaki is the place to be if you want to experience the taste of startup culture and work with great people.
