Speed Global Solutions is seeking enthusiastic and dedicated 'Customer Support Agents' to join our dynamic team in Noida. As a 'Customer Support Agent', you will play a vital role in providing exceptional service and support to our clients, ensuring their needs are met promptly and effectively.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues by identifying the root cause and providing effective solutions.
3. Maintain a high level of product knowledge to assist customers effectively.
4. Document interactions and transactions in our CRM system accurately.
5. Collaborate with team members to improve processes and enhance customer satisfaction.
6. Follow up with customers to ensure their issues are resolved and to gather feedback.
7. Stay updated on company policies, product changes, and industry trends.
Why Join Us?
1. Competitive salary and benefits package.
2. Opportunities for career growth and development.
3. A supportive and collaborative work environment.
4. Employee wellness programs and team-building activities.
5. If you are passionate about providing exceptional customer service and want to be part of a growing company, we would love to hear from you!
Location: Noida, Sector 63
Company: Speed Global Solutions
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Salary during probation: ₹18,000 - 25,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Perks
Informal dress code
Number of openings
30
About Speed Global Solutions
Speed Global Solutions, established in 2024, is a premier service provider committed to delivering top-notch customer support and data management services. With a team of 40 dedicated professionals and two visionary directors, we specialize in a range of services including inbound and outbound customer support, sales support, data management, and IT project outsourcing. Our goal is to provide seamless and efficient solutions that drive business success for our clients.
Our Services:
1. Inbound Customer Support Services: We offer reliable and efficient inbound customer support to handle inquiries, resolve issues, and provide assistance, ensuring a positive customer experience.
2. IT Project Outsourcing: We deliver high-quality IT project solutions tailored to the specific needs of our clients, ensuring timely and efficient completion of projects with a focus on innovation and excellence.
