Join FRND as a Customer Support Executive, pivotal in ensuring user satisfaction and retention. Your main task is swift and effective issue resolution, embodying empathy and passion. Engage with users across email, chat, and phone channels, gathering feedback for continuous improvement.
Key responsibilities:
Issue Resolution:
1. Investigate and resolve user concerns promptly
2. Collaborate cross-functionally to address technical and non-technical issues
3. Customer engagement
4. Interact with users via multiple channels, fostering a positive experience
5. Proactively gather feedback for enhancements
Documentation:
1. Maintain detailed records of interactions and resolutions
2. Contribute to developing a user-friendly knowledge base
Product Knowledge:
1. Stay updated on FRND platform features
2. Guide users to maximize platform benefits
Qualifications:
1. Previous experience in a customer facing role preferred
2. Strong communication and interpersonal skills
3. Problem-solving mindset and the ability to think on your feet
4. Empathy and patience in dealing with user concerns
5. Familiarity with social media platforms and technology is a plus
6. Proficiency in Tamil
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
FRND is a one-of-a-kind audio dating app for Bharat. At FRND, we are working on exciting ice-breaking features, virtual gifting, & international growth with a first-principles approach leading to high engagement and high-revenue products. FRND is funded by India Quotient and Elevation Capital and has closed a Series A funding round led by Krafton.
