Join FRND as a Customer Success Associate, where you'll be instrumental in ensuring user satisfaction and loyalty. Your core duty involves promptly and effectively addressing user concerns. We seek an individual with a genuine passion for helping others, adept at engaging users across various platforms and enhancing their overall FRND experience.
Key responsibilities:
Issue Resolution:
1. Investigate and resolve user concerns related to the FRND platform swiftly and efficiently
2. Collaborate with diverse teams to tackle both technical and non-technical issues
Customer Engagement:
1. Engage with users through email, chat, and phone channels to foster a positive and supportive environment
2. Proactively reach out to users to gather valuable feedback for continuous enhancement
Documentation:
1. Maintain meticulous records of user interactions, feedback, and solutions
2. Contribute to building a comprehensive knowledge base to empower users to resolve issues independently
Product Knowledge:
1. Keep abreast of FRND platform features and functionalities
2. Provide users with expert guidance on leveraging the platform's benefits to the fullest
1. Those who are from or open to relocate to Bangalore
Qualifications:
1. Previous experience in a customer-facing role preferred
2. Strong communication and interpersonal skills
3. Problem-solving mindset and the ability to think on your feet
4. Empathy and patience in dealing with user concerns
5. Familiarity with social media platforms and technology is a plus
6. Proficiency in Telugu
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
FRND is a one-of-a-kind audio dating app for Bharat. At FRND, we are working on exciting ice-breaking features, virtual gifting, & international growth with a first-principles approach leading to high engagement and high-revenue products. FRND is funded by India Quotient and Elevation Capital and has closed a Series A funding round led by Krafton.
