Customer Support (Google Workspace) Fresher Job

Job Details:
Designation: Process Executive
CTC: INR 3.2-3.5 LPA
Job Location: Hyderabad

Roles and Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Flexibility to work across multiple rotational shifts/night shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Eligibility Criteria:
2020, 2021 & 2022, 2023 batch of (Bachelor's Degree in Science/Technology/Engineering/Mathematics/Computer Science/Computer Applications/IT)
Consistent academic record of 50% in 10th, 12th, UG.
Maximum of 2 years of gap in education and not beyond year experience candidates.
Open only to Indian nationals.
Flexible to relocate to anywhere in India and work in any shift or domain.
Strong written and verbal communication.
Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.