As a customer support executive at YG CONNECT PVT LTD, you will be responsible for providing exceptional service to our Hindi-speaking customers. Your proficiency in spoken Hindi and effective communication skills will be essential in resolving customer inquiries and concerns in a professional and timely manner.
Key responsibilities:
1. Responding to customer inquiries via phone, email, and chat in a courteous and efficient manner.
2. Troubleshooting and resolving customer issues with products or services while maintaining a positive attitude.
3. Documenting customer interactions and providing feedback to the appropriate departments for continuous improvement.
4. Collaborating with other team members to ensure a seamless customer experience.
5. Staying up-to-date on product knowledge and company policies to provide accurate information to customers.
6. Identifying opportunities to upsell or cross-sell products and services to enhance customer satisfaction.
7. Meeting or exceeding departmental goals for customer satisfaction, response times, and resolution rates.
If you are a proactive problem-solver with a passion for helping others and fluency in Hindi, we want you to join our team and make a positive impact on our customers' experience. Apply now to be a part of a dynamic and growing company at YG CONNECT PVT LTD.
Desired candidate profile:
1. Proven experience as any loan document process or similar position
2. Understanding of loan underwriting and processing procedures
3. Outstanding communication and customer service skills
4. Excellent attention to details about the customer confidential documents
5. Candidate must be fluent enough in speaking Hindi & English language.
6. Candidate must be good listener and patient oriented person to solve the customer queries.
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
At YG Connect, we are committed to addressing this challenge by offering premier business process outsourcing (BPO) solutions that promote scalability, foster agility, and deliver superlative digital experiences.
