As a customer support specialist at SutiSoft Pvt. Ltd., you will be an integral part of our team, providing exceptional service to our clients. Your knowledge of MS Office, time management skills, client interaction experience, client relationship-building abilities, and effective communication are crucial for success in this role.
Key responsibilities:
1. Provide top-notch customer support via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
2. Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty to our products and services.
3. Utilize MS Office tools to streamline processes and improve efficiency in handling customer support tasks.
4. Manage multiple tasks and prioritize effectively to meet deadlines and exceed customer expectations.
5. Collaborate with cross-functional teams to ensure seamless communication and resolution of customer issues.
6. Identify areas for improvement proactively in customer support processes and suggest solutions for enhanced service delivery.
7. Stay updated on product knowledge and industry trends to provide accurate information and support to clients.
If you are a passionate and proactive individual with a strong commitment to customer satisfaction, we invite you to join our dynamic team at SutiSoft Pvt. Ltd. and make a positive impact on our clients' experience. Apply now and embark on an exciting career in customer support!
SutiSoft is a leading provider of integrated business management solutions with a focus on customer needs. The company offers on-premise and on-demand solutions, as well as packaged integration platforms in India, USA, Canada, and Germany. SutiSoft's applications are known for their cutting-edge features and customization to suit specific business requirements, allowing businesses to focus on operations rather than software management.
