Domestic Voice Process Fresher Job

Job Overview
We are looking for a dynamic and enthusiastic candidate for the role of Domestic Voice Process at Leading Client. This is a full-time position based at our Chennai office. The ideal candidate should be a fresher with 0 to 1 year of work experience. The role requires excellent communication skills and a strong customer Sales & service orientation.

Qualifications and Skills
Customer service orientation (Mandatory skill)
Excellent communication skills to effectively interact with customers and understand their needs
Problem-solving abilities to handle customer queries and issues efficiently
Active listening skills to ensure complete understanding of customer concerns
Ability to work under pressure and manage stressful situations calmly
Time management skills to handle multiple tasks and meet deadlines
Empathy towards customers to provide a human touch to customer interactions
Attention to detail to ensure accuracy in information and maintain customer satisfaction

Roles and Responsibilities
Handle outbound calls to address customer inquiries and concerns
Resolve customer complaints and provide appropriate solutions in a timely manner
Maintain a polite and professional demeanor during all customer interactions
Document all customer interactions and transactions accurately
Provide information about products and services to customers
Follow up on customer calls where necessary
Work collaboratively with team members to achieve organizational goals
Adhere to company policies and procedures while managing customer interactions

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.