1. Maintaining positive customer relationships while addressing their inquiries and concerns over web
chat and phone calls. Utilize customer relationship management techniques to ensure personalized and
effective interactions. (No cold calling involved)
2. Facilitate internal team collaboration and coordination to ensure seamless operations and effective
resolution of customer issues.
3. Monitor and manage basic marketplace activities, analyzing key business metrics to identify trends
and opportunities for optimization.
4. Compile insightful business reports to provide valuable data-driven insights for the marketing and
product teams, aiding in strategic decision-making and continuous improvement efforts.
5. Develop and maintain a comprehensive knowledge base or FAQ resource for quick resolution of
common queries.
6. Proactively identify opportunities to enhance the overall customer experience across all touchpoints,
including website usability, order fulfilment processes, and post-purchase support.
Innofitt Systems (1999) is an organization that has been focused on ergonomic office solutions for the past 20 years and has been serving corporate clients like Mercedes Benz, Deutsche Bank, Google, IBM, Infosys, HDFC Bank, and more. The business was exclusively focused on B2B bulk orders for new office projects across India. Innofitt is a market leader in its field and has a presence in New Delhi, Bangalore, Mumbai (sales and marketing office HQ), and Pune (warehousing and production HQ).
ErgoYou is the fast-growing B2C e-commerce division of ISPL and was launched in July 2020. ErgoYou is a digital-first brand and e-commerce store focused on curating and trading in high-quality ergonomic products that improve productivity and daily well-being of the WFH, home-office, and small-office target segment in India. We are already India's most preferred brand for height-adjustable tables online.
