Are you a people person with a knack for problem-solving? Do you love the idea of making customers happy and leaving a lasting impression? If yes, then we've got the perfect role for you!
At ErgoYou, we're all about delivering top-notch experiences to our customers. As a Customer Experience (CX) Executive, you'll be the voice of our brand, ensuring every interaction leaves customers smiling.
Key Responsibilities:
- Customer Champion - Handle queries and concerns from our online customers across Amazon and www.ergoyou.in, making their shopping experience seamless.
- Problem Solver - Manage customer escalations, go the extra mile to resolve issues, and turn challenges into delightful experiences because happy customers mean great reviews!
- CX Enhancer - Work closely with the CX Manager to bring fresh ideas and strategies to improve the customer experience.
What you need to succeed:
- Fluent in English (spoken & written) - You'll be chatting, emailing, and helping customers, so strong communication is key!
- Customer-First Mindset - If you love solving problems and making people happy, you'll fit right in!
- Quick Learner & Team Player - We're looking for someone proactive, adaptable, and eager to grow in the world of e-commerce.
Who Can Apply?
- Graduates from any field - If you've got the skills, we don't mind your background!
- Experience? Great, but not a must! - 1+ year of experience in customer service or a related field is preferred, but if you're passionate and willing to learn, we'd love to hear from you.
Why Join Us?
- Work in a dynamic and fast-growing e-commerce environment
- Be part of a team that values innovation and customer happiness
- Plenty of learning and growth opportunities
- Flexible working
If this sounds like your kind of challenge, we can't wait to meet you!
Innofitt Systems (1999) is an organization that has been focused on ergonomic office solutions for the past 20 years and has been serving corporate clients like Mercedes Benz, Deutsche Bank, Google, IBM, Infosys, HDFC Bank, and more. The business was exclusively focused on B2B bulk orders for new office projects across India. Innofitt is a market leader in its field and has a presence in New Delhi, Bangalore, Mumbai (sales and marketing office HQ), and Pune (warehousing and production HQ).
ErgoYou is the fast-growing B2C e-commerce division of ISPL and was launched in July 2020. ErgoYou is a digital-first brand and e-commerce store focused on curating and trading in high-quality ergonomic products that improve productivity and daily well-being of the WFH, home-office, and small-office target segment in India. We are already India's most preferred brand for height-adjustable tables online.
