Electric Vehicle Service Technician Fresher Job

Key responsibilities:

1. Customer Handling
Receiving customers with a smile and greeting them with politeness, courteousness, and professionalism
Verifying the service requests made by customers & capturing the VOC of the customer and updating the system
Use your conversational skills for telephonic as well as face-to-face discussion
Customer communications about repair updates

2 Diagnosis
Analyse and diagnose the scooter to identify the number and type of repairs applicable
Update the diagnosis report in the WMS (Getafix)
Perform repairs & final inspection on the vehicle if the desired repairs as per the customer's voice are performed

3 System Handling
Track the customer complaints in Zendesk and update the system on a live basis
Operate workshop management system (Getafix) and ensure 100 % adherence
Update operational status and ETA on a timely basis in both CRM and WMS systems
Check for scooter health in the Telematics Command Centre for deep diagnosis

4 Technical Repairs
Service Champion should be fully equipped with knowledge of scooter
Could able to repair/replace all the parts of the scooter
Ensure he/she is updated on technical curriculam, news bulletin on EV

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