Email Process Associate Fresher Job

Key responsibilities:

1. Respond to incoming customer emails in a professional and timely manner
2. Address customer inquiries, complaints, and requests effectively providing accurate information and appropriate solutions
3. Utilize company knowledge base and resources to provide accurate and consistent information to customers
4. Identify and escalate urgent issues or complex cases to the appropriate teams or supervisors
5. Maintain detailed and accurate records of customer interactions and transactions
6. Follow established email templates and guidelines to ensure consistent and on-brand communication
7. Collaborate with cross-functional teams to resolve customer issues that require input from other departments
8. Keep up-to-date with product knowledge, company policies, and industry trends to provide informed responses
9. Provide excellent customer service by showing empathy, active listening, and understanding of needs of customers
10. Assist in identifying areas for process improvement and contribute to enhancing overall customer support operations
11. Meet individual and team performance metrics including response time, resolution time, and customer satisfaction targets

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Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.