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Email Process Associate Fresher Job

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Email Process Associate

Times Internet

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

0-1 years

0-1 years experience

Apply By

11 Sep' 24

Posted 3 weeks ago

Fresher Job

0 applicants

About the job

Key responsibilities:

1. Respond to incoming customer emails in a professional and timely manner
2. Address customer inquiries, complaints, and requests effectively providing accurate information and appropriate solutions
3. Utilize company knowledge base and resources to provide accurate and consistent information to customers
4. Identify and escalate urgent issues or complex cases to the appropriate teams or supervisors
5. Maintain detailed and accurate records of customer interactions and transactions
6. Follow established email templates and guidelines to ensure consistent and on-brand communication
7. Collaborate with cross-functional teams to resolve customer issues that require input from other departments
8. Keep up-to-date with product knowledge, company policies, and industry trends to provide informed responses
9. Provide excellent customer service by showing empathy, active listening, and understanding of needs of customers
10. Assist in identifying areas for process improvement and contribute to enhancing overall customer support operations
11. Meet individual and team performance metrics including response time, resolution time, and customer satisfaction targets

Skill(s) required

Effective Communication Problem Solving Time Management

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Graduation and above

2. Proven experience in a customer service or email support role is a plus

3. Proficiency in written communication with excellent grammar, spelling, and attention to detail

4. Strong problem-solving skills to assess customer issues and provide appropriate solutions

5. Ability to remain calm and composed when dealing with challenging customer situations

6. Familiarity with customer support software and email platforms

7. Adaptability to changing processes, tools, and technologies

8. Excellent time management skills to handle multiple inquiries simultaneously

9. Good interpersonal skills

10. Basic understanding of the products and services of the company and the industry

11. Ability to maintain a positive and customer-centric attitude

12. Ability to work in a team

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Times Internet

Website

Times Internet is the largest Indian Internet Network and the digital venture of Times of India, India's largest media and entertainment group. TIL reaches over 200+ million unique visitors a month who collectively account for 20.4 billion page views and 20 billion minutes spent across web and mobile, with businesses across news, entertainment, sports, local, e-commerce, classifieds, startup investments, local partnerships, and more. Today, it has a diversified set of 35+ digital consumer-facing businesses. Times Prime is India's first comprehensive digital membership service for premium content and exclusive member benefits. The new offering from Times Internet, the digital venture of India's largest media and entertainment group, aims to not only simplify but also elevate every aspect of your life.