About the Role: We are looking for enthusiastic and customer-focused individuals to join our Email Support Team at IndiaMART. This role involves a blended process where the executives will handle customer queries through both emails and calls, ensuring a high level of client satisfaction. This is a work-from-office position, requiring strong communication skills, a problem-solving mindset, and a commitment to excellent customer service.
Key Responsibilities:
1. Respond to customer queries received via email with accuracy and professionalism.
2. Resolve complex customer issues through phone calls, video meet ensuring a seamless experience.
3. Collaborate with team members to manage and prioritize workloads efficiently.
4. Ensure that all customer interactions are documented and followed up as needed.
5. Maintain a high level of product knowledge to provide accurate information to clients.
6. Strive for first-contact resolution and effective problem-solving.
1. Strong written and verbal communication skills.
2. Graduate with 70% in 10th and 12th
3. Ability to handle multiple queries across different channels (email and call).
4. Previous experience in customer service, preferably in email support, is a plus.
5. Proficiency in using email management tools and CRM systems.
6. Strong problem-solving skills and the ability to think on your feet.
7. A team player with a positive attitude and a commitment to client satisfaction.
8. Availability to work from the office.
What We Offer:
1. Competitive salary and benefits package.
2. Opportunities for growth and development within the company.
3. A supportive and dynamic work environment.
4. The chance to be a part of a leading online marketplace in India.
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
IndiaMART is India's largest online B2B marketplace & Public listed company, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individuals. Founded in 1999 the company's mission is 'to make doing business easy'.
IndiaMART's evolution from export business to India's Largest B2B matchmaking marketplace is driven by the spirit of innovation and visionary management of the company. IM has over 20.6 Crores Buyers, 82 Crores Suppliers and 11.5 Crores Products & Services.
