Hindi Telecaller Fresher Job

Key responsibilities:

1. Handle customer inquiries: Respond to inbound customer calls promptly, addressing their queries, concerns, and complaints professionally and efficiently
2. Provide product and service information: Familiarize yourself with the company's wide range of products and services to accurately address customer inquiries and offer suitable solutions
3. Order processing: Accurately record customer details, orders, and payments, ensuring data integrity while efficiently processing orders through our system
4. Manage customer accounts: Update and maintain customer databases, ensuring accurate and up-to-date customer profiles for future reference
5. Upselling and cross-selling: Identify and seize opportunities to upsell and cross-sell Yamaha's products and services based on customer needs and preferences
6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently, empathetically, and promptly, aiming to achieve customer satisfaction and retention
7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution

9