Hospitality Executive Fresher Job

Key responsibilities:

1. Welcoming and greeting patients, doctors, and visitors with a positive and helpful attitude
2. Serving and helping patients by scheduling appointments and maintaining records
3. Assisting patients and visitors in finding their way into the hospital
4. Assisting patients with completing necessary forms and documentation
5. Announcing patient name whenever necessary
6. Answering phone calls in a professional manner and routing calls whenever needed
7. Answering patient s queries
8. Maintaining records & accounts of patients
9. Helping patients by processing different payments for patients- processing billing and payments, using medical software
10. Protects patients' rights by maintaining the confidentiality of medical, personal, and financial information
11. Maintaining the decorum of the reception and hospital- Keeping a clean and calm reception area
12. Scanning, filing, and mailing documentation whenever needed
13. Taking the patient s feedback about the hospital
14. Making a daily report mentioning:
a. Number of patients who visited the hospital but not opt for OPD
b. Number of patients who visited hospital & opted for OPD
c. Number of feedback taken
d. Number of complaints/ queries

Note: Don t use your personal cell phone in the reception area, and before taking over, take a detailed review of the IPD patients.

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