1. To welcome all the guests with a smile and introduce them to
the property features and amenities.
2. To duly fill the guest register and ensure smooth and timely
check-in and check-out of guests.
3. To constantly be in touch with the guests before and during
their stay.
4. To ensure the guests are looked after well and we address
all their issues and solve their queries.
5. To daily check all the rooms and properly send a report
about the same.
6. To check the daily laundry count.
7. To monitor the breakfast and take the guest orders and
ensure it is correctly and timely delivered to them.
8. To upsell the rooms and meals.
9. To manage the staff at the property and ensure they are
working well.
10. To keep a daily report of all inventory of the property
including laundry, toiletries, water, etc.
11. To follow up with all guests for their feedback and take their
good reviews.
12. Approach corporates, travel agents, etc. and tie-up with them
for bookings.
13. To daily make the invoices of guests.
14. Maintain the daily accounts of the property.
Need Excellent English communication(written and verbal)
skill
Should have friendly and adjusting nature
From a hospitality or related field Background
Should have managerial experience.
Comfortable with using the computer
Should have street smartness
Should be able to handle stressful situation
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
The Aster Heritage Guest House is situated in the heart of Kolkata, i.e., Park Street. At the guest house, we have 15 unique rooms, each designed differently for the comfort of our guests. The guests include a wide mix of corporates, tourists, FITs, etc. Additionally, we also have a service apartment and banquet hall.
