Implementation Associate – Customer Success Fresher Job

Key responsibilities:

1. Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.
2. Understanding software architecture and configuration of the product to match customer requirements.
3. Working with master data, assisting with service requests, and troubleshooting problems with data.
4. Client Interaction: Handling clients and communicating client s requirements to internal teams.
5. Coordinating with respective stakeholders and providing technical assistance to clients within SLA.
6. Helping customers generate reports and offering thorough expertise to customers on the product and its usage.
7. Documenting the client s requirements and getting a sign-off.
8. Conducting quality checks of deliverables, conducting UAT with the client, and getting sign-off.
9. Ensuring the user s adoption post-go-live and sharing a regular update with the client.

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