1. Customer support: Provide excellent customer service by addressing inquiries, explaining repayment options, and offering guidance on resolving outstanding debts
2. Data management: Document and update information related to loan accounts, including communication logs and payment arrangements
3. Reporting: Prepare and submit regular reports on collection activities, account statuses, and progress toward collection targets
4. Call monitoring: Listen to and evaluate sales calls to ensure adherence to company standards and scripts
5. Quality assessment: Assess the quality of interactions based on predefined criteria, such as customer engagement, compliance, and professionalism
6. Feedback reporting: Provide detailed feedback to sales representatives and managers, highlighting areas of excellence and opportunities for improvement
Be a part of our growing team and climb up the ladder of success. So, if you have the expertise, skills, and quirks that can help you add value to Expertrons, then apply with us now!
Expertrons is one of the world's largest AI video bot-assisted platforms, focusing on providing a career transformation journey. It is led by IITB alumni and second-time ed-tech entrepreneurs, Jatin Solanki (previously founded StepApp & EduIsFun) and Vivek Gupta (whose previous venture was acquired by a publicly listed company). Through this platform, we are connecting job-seeking aspirants with Industry leaders aka experts, helping them gain career insights, to settle their career in their desired domains, from elite experts.
Recently, Expertrons raised a funding of $2.3 million in the pre-series round witnessing investors like Yoga Capital, Venture Catalysts, Auxano Capital, and existing investors LetsVenture, Ivycap Ventures, Iceland Venture Studios, Nikhil Vora (MD, Sixth Sense), and more.
