First and foremost, we're looking for people who are excited about what we're doing. You don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers. We're looking for someone who has always loved planning and organizing stuff and is obsessed with delighting the end user.
If you believe that the backbone for success is good planning and you have the right ingredients like hard work, determination, and perseverance to work the plan, then we have the right role for you. While we have emphasized a lot on the planning bit, we also expect you to be able to take any bouncers that might come your way i.e. you should ideally be able to work well even if things don't go as expected. This means that you have loads of 'common sense', and must be reasonably comfortable with basic troubleshooting for random stuff!
Key Responsibilities:
1. Led, motivated & supported a team within a time-sensitive and demanding environment, including setup and implementation of Syook's deployment plans for all direct deployments, problem resolutions, and customer support in Pan India.
2. Support cross-functional teams in their day-to-day operations. E.g.: Support R&D teams with locating & testing new hardware prototypes. Manage end-to-end supply chain of products (including material and inventory management).
3. Conduct daily operational standups and client management to improve customer experience and customer retention, manage timely data collection (when required) to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, etc.
4. Performance management of the team based on the successful deployments & customer success.
5. Take complete ownership of live deployments at client premises including site surveys, configuration & installation of hardware, training & hand-holding of end users, post-deployment operational & technical support & enhance the overall customer experience throughout the project lifecycle.
6. This is a full-time position based out of Bangalore. You should be willing to travel extensively within India/abroad and even to remote places. Now, if all of these sounds exciting to you, read ahead and see what we have (and don't have) to offer.
1. Those who are from or open to relocate to Bangalore
Other requirements
1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2 You can usually think on your feet and find that exciting! Love interacting with people and can communicate very well in both English and Hindi. A plus if you know other languages.
3. Excited for a front-row seat in a fast-growing, early-stage company. Enjoy thinking through trade-offs, with mindfulness of short-term needs and our long-term direction.
4. Willing to travel extensively locally and should have a 2-wheeler with a license, happy to get hands-on and organize stuff on the ground. You should be someone for whom seamless coordination between different departments & people is second nature.
5. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others, and personally keen to put your best foot forward and mentor others. Efficient use of Google Suite and MS Office.
7. Good understanding of basic config & troubleshooting of routers/modems via laptops, should be comfortable working around electrical & electronic components.
Salary
Duration: 3 months
Salary during probation: ₹20,000 - 30,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 3,00,000 - 4,20,000 /year
Perks
Informal dress code 5 days a week Free snacks & beverages Health Insurance
At Syook, we believe that the Internet of Things presents companies of all sizes with the opportunity to optimize their operations and achieve enormous savings, with minimum expense. Our first product, Syook InSite, gives businesses complete visibility into their operations, from the movement of people to the monitoring of assets. We believe that the operational improvements this technology will bring about could result in huge changes, helping industries make a successful transition to Industry 4.0
