Junior Operations Executive Fresher Job

First and foremost, we're looking for people who are excited about what we're doing. You don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers. We're looking for someone who has always loved planning and organizing stuff and is obsessed with delighting the end user.

If you believe that the backbone for success is good planning and you have the right ingredients like hard work, determination, and perseverance to work the plan, then we have the right role for you. While we have emphasized a lot on the planning bit, we also expect you to be able to take any bouncers that might come your way i.e. you should ideally be able to work well even if things don't go as expected. This means that you have loads of 'common sense', and must be reasonably comfortable with basic troubleshooting for random stuff!

Key Responsibilities:

1. Led, motivated & supported a team within a time-sensitive and demanding environment, including setup and implementation of Syook's deployment plans for all direct deployments, problem resolutions, and customer support in Pan India.
2. Support cross-functional teams in their day-to-day operations. E.g.: Support R&D teams with locating & testing new hardware prototypes. Manage end-to-end supply chain of products (including material and inventory management).
3. Conduct daily operational standups and client management to improve customer experience and customer retention, manage timely data collection (when required) to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, etc.
4. Performance management of the team based on the successful deployments & customer success.
5. Take complete ownership of live deployments at client premises including site surveys, configuration & installation of hardware, training & hand-holding of end users, post-deployment operational & technical support & enhance the overall customer experience throughout the project lifecycle.
6. This is a full-time position based out of Bangalore. You should be willing to travel extensively within India/abroad and even to remote places. Now, if all of these sounds exciting to you, read ahead and see what we have (and don't have) to offer.

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