Junior Operations Executive Fresher Job

We are currently hiring an Operations executive to join our team and be responsible for facilitating teacher relations and all daily operations benchmarks as required with the aim of building a positive and engaged performance environment.

Key responsibilities:

1. Build strong relationships with teachers that will be sustainable in the long run
2. Manage a group of 150 skilled teachers & aligning them to the expectations of the ecosystem
3. Identify, analyze, and initiate the escalation process for Artium Academy based on the escalation criteria
4. Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled
5. Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change
6. Address operational issues and concerns in a timely fashion
7. Managing teacher calender & slot effectively so that the customer experience is intact
8. Evaluate & priortise feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners
9. Strive to develop collaborative & constructive relationships with internal & external stake-holders
10. Evaluate current operational strategies and recommend improvements
11. Generate operational reports for management as needed

What you need to succeed:

1. Excellent Team player who is naturally curious about navigating a startup setting, flexible & comfortable with ambiguity
2. Drive to think beyond the obvious, solve problems & deliver solutions
3. Tenacious in the face of challenges & responsible for the impossible
4. Ability to priortize, assess competing priorities & narrow your focus
5. Willingness to roll up the sleeves & get the job done
6. Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes

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