1. Identify, investigate, and resolve users' problems with computer software and hardware
2. Work on fielding support calls, chats, emails, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
3. Consult with users to determine steps and procedures taken to identify and resolve the problem
4. Apply your knowledge of computer software, hardware, and procedures to solve problems
5. Guide users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
6. Collaborate with other staff to research and resolve problems
7. Collaborate with programmers to explain errors and/or recommend modifications in programs
8. Arrange services by software or hardware vendors to repair or replace defective products
9. Maintain knowledge of technology innovations and trends
10. Perform other related duties as assigned
Required skills/abilities:
1. Excellent verbal and written communication skills
2. Excellent interpersonal and customer service skills
3. Professional and pleasant telephone manner
4. Ability to explain technical issues to technical and non-technical employees and customers
5. Strong analytical and problem-solving skills
6. Proficient with Microsoft Office Suite or related software
7. Proficient with or the ability to quickly learn an array of computer hardware and software
Educase is a startup in the educational industry of India. It is a unique platform that provides services like school ERP software, school management system, preschool management software, and a personalized mobile application for schools. Apart from this, we also provide the best digital experiences to the education sector all over India. We have worked with great brands and take pride in pushing the limits of creativity and finding new & exciting ways to engage customers across all stages. Distance is not a barrier and no project is small or big for us!
