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Operation Support Executive - International Voice Process Fresher Job

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Operation Support Executive - International Voice Process

The MetroMax Group

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,50,000 ₹ 2,00,000 - 2,50,000 /year

Experience

0-1 years

0-1 years experience

Apply By

25 Sep' 24

Posted 3 weeks ago

Fresher Job

13 applicants

About the job

Key Responsibilities:

1. Handle inbound calls from US-based customers, addressing their logistics-related inquiries and managing their business needs.
2. Maintain and update basic reports in Excel to track operational data and performance metrics.
3. Communicate effectively in English to ensure clear and professional interactions with clients and end users.
4. Utilize critical-thinking skills to provide solutions and handle customer issues efficiently while adhering to legal load limitations.
5. Deliver high-quality service, including creative problem-solving and adding value during client conversations.

Skill(s) required

English Proficiency (Spoken) MS-Excel MS-Office MS-Word

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Learn Digital Marketing

Learn Business Analytics

Other requirements

1. Work timing – 8 am to 5 pm EST/CST/PST as per client requirement (India night shift).

2. Working days – 5 days.

3. Reporting to the process manager.

4. Immediate joiners preferred.

5. Great Spoken English Communication skills.

6. Previous international voice customer support experience preferable.

7. Basic Computer skills in Microsoft Office and Excel.

8. Familiar with Outlook, MS Teams, etc.

Salary

Annual CTC: ₹ 2,00,000 - 2,50,000 /year

Perks

5 days a week Health Insurance

Number of openings

About The MetroMax Group

Website

The MetroMax Group is a conglomerate headquartered in Atlanta, USA, with additional offices in Bangalore and Mohali, India. We specialize in serving the transportation and logistics sector, offering trucking, last-mile delivery, dispatch, BPO, and IT services in Atlanta, a key transportation hub for the USA. Atlanta boasts the world's busiest airport, the 3rd largest US port, and hosts 85% of the world's largest 3PL companies.

The MetroMax Group utilizes its extensive industry connections to deliver a wide range of services to diverse clients. Our India center plays a crucial role by providing back-office support and IT/BPO services for our US operations.

Activity on Internshala

Hiring since December 2021

21 opportunities posted