Neon7 Holidays is seeking a dynamic and enthusiastic 'customer support executive' to join our team! If you have excellent English and Hindi proficiency, along with a knack for providing exceptional customer service, we want to hear from you!
Key responsibilities:
1. Assist customers in resolving their queries, concerns, and issues promptly and efficiently, both over the phone and via email
2. Ensure customer satisfaction by maintaining a positive and professional attitude while delivering accurate and timely information
3. Use MS Office tools effectively to record interactions, update customer details, and generate reports
4. Collaborate with the sales and operations teams to ensure seamless communication and provide support in handling customer requests
5. Identify areas for improvement in customer service processes and actively contribute to their implementation
6. Stay updated with the latest travel trends, destinations, and company offerings to provide valuable information and recommendations to customers
7. Demonstrate effective communication skills to address and resolve customer escalations, while maintaining a high level of empathy and understanding
Join our vibrant team and be part of an exciting journey in the travel and tourism industry. We offer a competitive salary, growth opportunities, and a supportive work environment. If you're passionate about providing exceptional customer support and want to be part of a company that promotes wellness and travel experiences, apply now!
Welcome to the bright and cheerful world of Neon7. The name Neon7 reflects vibrancy in thinking and action. Neon also depicts something which is unique and distinct from the rest. Digit 7 is one of the most powerful digits from 0 to 9. Neon7 was born in 2014. At Neon7 Holidays, we tailor-make holiday packages for individuals, families, and groups for domestic & international sectors. Neon7 has a vast network of travel associates in different parts of the world. The network comprises of service providers at different levels, who work to get you to end solutions for your travel, all across. Even before the firm was registered, it was sure how would we bring up this baby. Ethical, transparent, and committed to the core shall Neon7 always be. Neon7's clients in travel and events business have always gone back home delighted and they keep the firm in business. We have ambitious plans for Neon7 and we wish to make it big in the days to come.
