Process Associate/Customer Care Executive Fresher Job

Key responsibilities:

1. Handle inbound calls professionally and assist customers with inquiries, complaints, and requests.
2. Provide accurate information about products, services, policies, and company updates.
3. Resolve customer issues efficiently, ensuring a positive customer experience.
4. Maintain call logs and records of interactions in the CRM system.
5. Escalate complex issues to the appropriate department when necessary.
6. Adhere to call quality standards and company policies.
7. Meet performance targets, including call handling time and customer satisfaction scores.
8. Work collaboratively with team members to enhance overall service quality.

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