Process Associate Fresher Job

Key Responsibilities:

1. Handle customer's outbound calls. Solving queries, telling them about products/offers/services.
2. Follow communication scripts when handling different topics.
3. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
4. Seize opportunities to upsell products when they arise.
5. Build sustainable relationships and engage customers by going the extra mile.
6. Keep records of all conversations in our database in a comprehensible way
7. Frequently attend educational seminars to improve knowledge and performance level.
8. Meet personal/team qualitative and quantitative targets.

Minimum Requirement:

1. Good communication skills
2. Good problem-solving skills over the call
3. High energy level.

Perks and Benefits:
1. 5 days working (Sat and Sun fixed off)
2. One-way cab facility
3. Fixed Shift time (2 pm - 11 pm)
4. PF / ESIC

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