You will be responsible for student experience and taking them through an epic journey of growth and discovery! Your goal would be to lead and execute various activities that lead to a gold-standard experience for students.
Key Responsibilities:
I. Program management
1. Take charge of the entire learning expedition, ensuring every student achieves their learning goals while enjoying a delightful learning experience.
2. Be the friendly face that students turn to first, eagerly solving their questions and fostering positive relationships with them.
3. Manage all aspects of Program Management, from arranging online sessions to coordinating evaluations and presentations. You'll get to interact with a diverse range of stakeholders, from senior managers and team leads to brilliant industry experts.
4. Monitor each participant's progress closely, using program trackers to craft personalized support.
II. Process Optimization
While working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, you'll be:
1. Discovering ways to improve efficiency in our daily processes to enhance student experience.
2. Utilizing an array of tools, software, and platforms to automate processes to minimize human intervention and ensure a flawless and effortless delivery of our programs.
1. 0-2 years of program/project management experience (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we care for).
2. Ability to clearly and crisply communicate ideas, both verbally and in writing
High accountability and responsibility to ensure flawless execution on a day-to-day basis
3. Working knowledge of MS Office (Excel and PowerPoint)
4. Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
5. Demonstrated ability to take ownership and drive results to independently manage a set of programs
6. Attention to detail - Spotting issues that could cause errors and delays, and affect quality, preferably before they snowball
7. A structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solution
Annual CTC: ₹ 3,99,999 - 4,00,000 /year
Kraftshala is one of the fastest-growing edtech companies with a mission to help a million students launch their careers in marketing, sales, and more. We've already launched thousands of careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are growing 3X year-on-year by building pay-after-placement programs that ensure our students are trained by industry experts who are passionate about injecting care in the higher education ecosystem.
Kraftshala is backed by a number of eminent investors, including:
1. Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus
2. Amit Kumar Agarwal, Saurabh Garg, and Akhil Gupta, co-founders at Nobroker.com
3. Sujayathi Ali, Co-founder at ShopUp and Voonik
4. Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestl , Professor at ISB)
5. Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics)
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