We are seeking an experienced 'Quality Monitoring Associate' to manage client escalations and resolve issues tied to poor service delivery. This role focuses on addressing and mitigating negative reviews on platforms such as Google and LinkedIn, improving the company's online reputation by engaging clients, understanding their concerns, and effectively addressing service-related issues.
Key Responsibilities:
1. Client engagement: Reach out to clients who've posted negative reviews (Google, LinkedIn) to understand their issues and work towards a resolution.
2. Review management: Negotiate with clients to remove or modify negative reviews based on the resolution of their complaints.
3. Quality assurance: Monitor service delivery trends, collaborating with internal teams to identify and address recurring issues.
4. Escalation resolution: Manage escalations efficiently, ensuring swift and effective resolution to prevent client dissatisfaction.
5. Documentation & reporting: Maintain accurate records of client interactions, review statuses, and report on outcomes to measure progress and success.
6. Client satisfaction: Ensure clients are satisfied by listening actively, addressing concerns promptly, and following up on issue resolution.
Annual CTC: ₹ 2,40,000 - 3,60,000 /year
We believe that technology drives innovation and innovation creates the future. We are enthusiastic about disruptive trends led by technology that is shaping the way businesses and customers consume products and services and interact with each other. We help in transforming the dreams of entrepreneurs into reality by providing legal status to their ideas and ensuring they are compliant with all the rules and regulations. In addition to this, we provide data-driven insightful reports that help business leaders take appropriate decisions in a timely manner.
