Relationship Manager Fresher Job

Key responsibilities:

1. Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement
2. Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS)
3. Respond swiftly to resolve learner concerns, ensuring a high standard of service
4. Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction
5. Analyze customer feedback to identify common issues, trends, and areas for improvement
6. Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making
7. Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation
8. Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner
9. Deliver results against tight deadlines when necessary

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