Call Centre Representative Fresher Job (Remote)

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Call Centre Representative

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,50,000 - 3,00,000 ₹ 2,50,000 - 3,00,000 /year
Experience
0-1 years
0-1 years experience
Apply By
9 Oct' 24
Posted 3 weeks ago
Fresher Job

About the job

Call center representatives, also known as agents, have many responsibilities.

Key Responsibilities:

1. Customer service: Handle inbound and outbound calls, answer questions, and resolve problems.
2. Customer experience: Identify customer needs, build relationships, and boost customer loyalty.
3. Product knowledge: Understand the company's products and services, and use this knowledge to help customers.
4. Communication: Follow communication scripts, and use active listening and other communication skills.
5. Problem-solving: Research issues, evaluate complaints, and provide solutions.
6. Follow-up: Follow up with customers to ensure satisfaction, and escalate issues to management when needed.
7. Documentation: Complete call logs and reports, and manage customer databases.
8. Training: Attend training sessions to stay up to date on company products, services, and policies.
9. Efficiency: Recommend improvements to systems and processes to increase organizational efficiency.
10. Upselling: Upsell products and services when possible.

Call center representatives typically need a high school diploma or higher, and some experience in a similar role. They should also have strong communication skills, attention to detail, and the ability to multitask.

Skill(s) required

Effective Communication
Salary

Annual CTC: ₹ 2,50,000 - 3,00,000 /year

Number of openings

13

About TODAY'S FASHION

We have performed multiple tasks related to accessories like manufacturing, logistic performance, telesales, management, marketing, etc.
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Hiring since June 2024
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