We are seeking a highly motivated and detail-oriented individual to join our team as a 'Client Support Executive' at Tradetron. In this role, you will be responsible for assisting clients through chat and calls and resolving a variety of technical and non-technical issues.
Key Responsibilities:
1. Provide prompt and effective support to clients via chat and calls.
2. Assist clients with various scenarios, including technical and non-technical concerns.
3. Offer guidance on trading-related inquiries and troubleshoot issues efficiently.
4. Handle client interactions with professionalism and empathy.
5. Collaborate with team members via Slack to ensure smooth operations.
- Strong knowledge of trading, particularly with respect to major Indian exchanges.
- Familiarity with trading jargon, as well as a basic understanding of the Indian stock, options, and derivatives markets.
- Excellent communication and problem-solving skills.
- Prior trading experience is a must.
-Strong business acumen and the ability to work well under pressure.
-Exceptional email writing skills are a plus.
-Analytical mindset with the ability to resolve complex issues.
-Punctual and able to work long hours in a fast-paced environment.
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
TradeTron is a no-code algorithmic trading platform that specializes in the development and implementation of algorithmic trading strategies. The firm uses cutting-edge technology to help traders create automated, trading systems. TradeTron provides a wide range of features such as backtesting, real-time analytics, and risk management tools to their clients and also provides support and resources to help clients understand and optimize their trading strategies.
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