Content & E-commerce Management Manager Fresher Job (Remote)

Key Responsibilities:

a. Customer Assistance
1. Handling incoming calls from customers with inquiries, concerns, or service requests.
2. Providing detailed information about rental services, policies, and procedures.

b. Reservation Management:
1. Assisting customers in making, modifying, or canceling reservations.
2. Ensuring accurate entry of reservation details into the system.

c. Problem Resolution:
1. Addressing and resolving customer complaints, concerns, and issues in a courteous and effective manner.
2. Collaborating with other departments to ensure customer satisfaction.

d. Documentation:
1. Maintaining accurate and detailed records of customer interactions and transactions.
2. Documenting and reporting recurring customer issues for continuous improvement.

e. Product Knowledge:
1. Staying informed about the company's latest offerings, promotions, and policies.
2. Continuously update knowledge of vehicle specifications and features.

f. Team Collaboration:
1. Working collaboratively with colleagues to achieve team goals.
2. Participating in training sessions to enhance product knowledge and customer service skills.

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