1. Provide information to customers, resolve reported issues when possible, communicate issues to the proper entities, and follow up with customers when necessary
2. Coordinate with logistics and NGO partners to ensure deliveries within SLAs
3. Handle customer support messages and DMs for Singapore operations of Share At Door Step
4. Solve customer issues ranging from pickup fulfillment issues to delays
5. Answer incoming customer phone calls in a professional and courteous manner
6. Respond to customer emails quickly and efficiently, utilizing proper formatting and grammar
7. Quickly and effectively respond to incoming chat messages from customers
8. Report issues to the respective partners/teams in a standardized format with clearly defined details of the problem
9. Follow up with customers (via email or phone) who reported a problem that is now corrected
10. Properly document all interactions with selected customers in the proper, standardized format
11. Handle social media platforms and work with the marketing team for growth campaigns
12. Proactively get involved in reach-out campaigns of the company
Requirements: Previous experience in similar roles will be an added advantage.
Share At Door Step is a sustainability-tech platform that allows users to donate preloved goods (clothes, toys, furniture, etc.) effortlessly and earn rewards. Its core lies in turning preloved to re-loved. This involves items like old toys, clothes, electronics, etc. SADS is fundamentally helping people overcome the problem of hoarding old and unwanted goods, uniquely through a profit-with-purpose model.
Share at Door Step has its full operations across 11 major cities and supports 135+ NGOs across India. The company has worked with 120+ brands for circularity and impact campaigns. The list includes ITC, Nautica, Bombay Shirt Company, Snapdeal, Duroflex, etc.
