Customer Service Executive Fresher Job (Remote)

Key responsibilities:

1. Customer Query Handling: Provide timely and accurate responses to customer inquiries via live chat, maintaining SLA requirements
2. Troubleshooting & Debugging: Identify code or platform issues and follow up with the development team to ensure timely fixes
3. Documentation: Update and maintain internal and external documentation based on customer interactions and feedback
4. Communication: Exhibit excellent written and oral communication skills to address customer concerns effectively
5. Problem-Solving: Demonstrate curiosity to investigate and debug issues, helping customers resolve their problems quickly
6. Self-Learning: Stay up-to-date with platform updates and new product features to provide accurate support
7. AI Integration: Use AI tools to assist in managing workloads, streamlining processes, and improving overall efficiency in support tasks
8. Organization: Work in an organized, structured manner to ensure efficiency in daily tasks and issue resolution

What We Offer:

1. Competitive Salary
2. Remote Work Flexibility: Work from the comfort of your home, anywhere in India
3. Growth Opportunities: Join a fast-growing SaaS company with new products in the pipeline and opportunities for career advancement
4. Dynamic Team: Work alongside a team of talented, motivated individuals in a rapidly growing and innovative environment
5. Professional Development: Opportunity to grow and learn with access to new tools and technologies

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