Customer Service Specialist Fresher Job (Remote)

Key responsibilities:

1. Deliver outstanding technical support to customers across email, chat, and phone channels, ensuring prompt and professional resolution of issues
2. Diagnose and resolve customer queries related to platform functionality, integrations, and custom configurations
3. Act as the primary escalation point for technical issues, collaborating closely with product and engineering teams to ensure swift and thorough resolutions
4. Onboard new customers, ensuring they understand how to effectively use the platform and derive value from it
5. Respond promptly to client inquiries and issues, manage tickets, troubleshoot problems, and provide solutions to ensure client satisfaction and retention

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