1. Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal
2. Strive to continually drive faster "time to value" and improve overall customer satisfaction while reducing churn
3. Understand customer objectives and how they translate to outcomes
4. Develop new and improve existing user guides and documentation of product features and capabilities
5. Identify opportunities for upselling and cross-selling
6. Provide intelligent product feedback and recommendations from customers to Product and Tech teams
7. Conduct ongoing operational reviews and suggest process improvements
Requirements:
1. Explain the features and functionality of the software effectively
2. Exhibit excellent written, verbal, and presentation skills with an eye for quality and attention to detail
3. Possess a high degree of self-motivation, initiative, integrity, discipline, and commitment
4. Demonstrate exceptional ability to communicate and foster positive business relationships
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Klimb is a modern recruiting software built to create extraordinary recruiting experiences for candidates, recruiters, management & employees. Our mission is simple - create a recruiting software that's so easy to use & affordable, that every recruiter can switch from Excel. We have found our product-market fit, have paying customers who vouch for us, and now, we are aiming to scale. Klimb was born with the vision to solve unaddressed problems in talent acquisition. It currently powers PAN India talent acquisition for companies such as CarDekho & Magicbricks. Our software enables recruiting in more than 150 locations including tier 2 cities. Our largest clients have up to 10,000 employees and they hire over 2000 candidates each year.
