Customer Success Associate Fresher Job (Remote)

Key responsibilities:

1. Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal
2. Strive to continually drive faster "time to value" and improve overall customer satisfaction while reducing churn
3. Understand customer objectives and how they translate to outcomes
4. Develop new and improve existing user guides and documentation of product features and capabilities
5. Identify opportunities for upselling and cross-selling
6. Provide intelligent product feedback and recommendations from customers to Product and Tech teams
7. Conduct ongoing operational reviews and suggest process improvements

Requirements:

1. Explain the features and functionality of the software effectively
2. Exhibit excellent written, verbal, and presentation skills with an eye for quality and attention to detail
3. Possess a high degree of self-motivation, initiative, integrity, discipline, and commitment
4. Demonstrate exceptional ability to communicate and foster positive business relationships

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