Customer Success Associate Fresher Job (Remote)

Key responsibilities:

1. Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal
2. Strive to continually drive faster "time to value" and improve overall customer satisfaction & reduce churn
3. Understand customer's objectives and how they translate to outcomes
4. Develop new & improve existing new user guides & documentation of the product features & capabilities
5. Identify up-sell opportunities and cross-sell
6. Bring intelligent product feedback and recommendations from customers back to product & tech teams
7. Conduct ongoing operational reviews and suggest process improvements

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