Customer Success Associate Fresher Job (Remote)

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Customer Success Associate

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 ₹ 2,00,000 /year
Experience
0-1 years
0-1 years experience
Apply By
12 Nov' 24
Posted 3 weeks ago
Fresher Job
167 applicants

About the job

Key responsibilities:

1. Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.
2. Strive to continually drive faster "time to value" and improve overall customer satisfaction & reduce churn.
3. Understand customer's objectives and how they translate to outcomes.
4. Develop new & improve existing new user guides & documentation of the product features & capabilities.
5. Identify opportunities for up-sell and cross-sell.
6. Bring intelligent product feedback and recommendations from customers back to product & tech teams.
7. Conduct ongoing operational reviews and suggest process improvements.

Skill(s) required

English Proficiency (Spoken)
Earn certifications in these skills

Other requirements

1. You have a flair to explain features & functionality of the software.

2. Excellent written, verbal, and presentation skills, with an eye for quality and attention to detail.

3. Possess a high degree of self-motivation, initiative, integrity, discipline & commitment.

4. Exceptional ability to communicate and foster positive business relationships.

Salary

Annual CTC: ₹ 2,00,000 /year

Perks

5 days a week

Number of openings

1

About Neemtree Internet Private Limited

Neemtree Internet Private Limited is a specialized talent solutions firm focusing on the internet, mobile, cloud, and software product sectors. We bring robust domain expertise in consumer internet, consumer mobile, e-commerce, m-commerce, cloud computing, SaaS, and B2B internet-based services. Our focused approach and deep domain knowledge enable us to deliver superior service. We serve a diverse clientele ranging from established companies to early-stage and late-stage startups backed by marquee venture capital firms.
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