Customer Success Coordinator Fresher Job (Remote)

Key responsibilities:

1. Build customer trust by understanding their requirements and satisfactorily addressing them based on sound product and industry knowledge.
2. Drive product adoption and usage throughout the customer/user lifecycle.
3. Perform regular customer health checks to monitor product usage, identify gaps in user engagement, and collaborate with relevant stakeholders to resolve them.
4. Create and execute relevant training programs/collaterals to educate customers on products and features.
5. Represent the voice of the customer and provide feedback to sales, support, and product teams.
6. Secure customer subscription renewals for the assigned accounts.
7. Identify opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies).

Note: Experience: 0-2 years are eligible.

Why join us:

1. Be a part of our growth story as we aim to take a leadership position in international markets.
2. Opportunity to manage and lead global teams and channel partner networks.
3. Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
4. Enjoy a healthy work/life balance with well-being initiatives, parental leave, career development assistance, and required work infrastructure support.

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