1. Serve as the main point of contact and mentor for learners enrolled in the PgCTL program at Suraasa, assisting them in navigating the program effectively and achieving their educational and career objectives
2. Take a personalized approach to understand the unique journey and goals of each learner assigned, tailoring support and guidance accordingly to maximize their success
3. Proactively communicate important information, updates, and deadlines to learners to facilitate their participation in classes and engagement with course materials
4. Provide comprehensive support to address learner inquiries and concerns related to academic content, technical issues, interview preparation, and certification processes
5. Collaborate closely with instructors and support staff to ensure a cohesive and supportive learning environment for learners, advocating for their needs and fostering a sense of community within the program
6. Continuously evaluate and refine support processes and resources to optimize the learner experience and drive positive outcomes for all participants in the PgCTL program
Key skills required:
1. Experience range: Freshers - 2 years
2. Possess outstanding proficiency in both verbal and written English communication
3. Strong interpersonal skills and adept at handling difficult situations
4. Ability to adhere to strict timelines and comfortable working in a fast-paced environment
5. Ability to be polite and compassionate while demonstrating confidence
6. Ability to work with job technology platforms
Cultural fit:
1. You love what you do: Everyone in the organization is so passionate about what they do that the energy is contagious
2. You respect everyone as good work relationships are built on mutual respect
3. You have a non-zero-sum mindset: You are not competing with anyone and believe in working together as a team towards a common goal
4. You are an open communicator: You believe in full transparency and open conflict resolution
5. You are a hustler: You have a never-ending urge to move out of your comfort zone and learn as much as you can
6. Your key values include integrity, ethics and unconditional support
Additional requirements:
1. Integrity, professionalism, team collaboration, full dedication, and availability during the assigned working hours are paramount
2. Keep company work & data 100% secure and not visible/accessible to any unauthorized person
Suraasa by Les Transformations is a multi-national EdTech brand that empowers school teachers by helping them super-charge their career growth and inspire millions of youth to become high-impact, high-achieving, and high-earning motivated teachers. Revolutionizing teacher education globally, Suraasa is on a mission to make school teaching one of the most prestigious and rewarding careers.
Suraasa is founded by a visionary team of global pedagogy experts, the industry's leading technologists, the world's top MBAs, top management consultants, and counselors in the industry. We work as a family and the founders place every team members' growth and development at the forefront. Offering a pleasant and fast-paced work environment, we offer liberty to execute your ideas, learn new things and grow in every way.
