Remote Customer Support Executive Fresher Job (Remote)

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Remote Customer Support Executive

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,28,000 ₹ 2,00,000 - 2,28,000 /year
Experience
0-1 years
0-1 years experience
Apply By
12 Jun' 24
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Handling daily chat interactions with customers promptly and professionally
2. Assisting customers in navigating our website and placing orders
3. Providing accurate and timely information to customers regarding product availability, pricing, shipping, and delivery
4. Guiding customers through the returns and replacement process, ensuring a seamless experience
5. Maintaining a high level of chat quality by adhering to company guidelines and standards
6. Collaborating with other team members to handle cross-functional tasks and ensure smooth operations
7. Keeping abreast of product updates, promotions, and company policies to provide accurate information to customers
8. Resolving customer complaints and concerns efficiently and escalating complex issues to the appropriate department when necessary

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written)
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 2,28,000 /year

Number of openings

1

About Japam Spiritual Private Limited

We're a digital first eCommerce company based out of Mohali that focuses on selling Spiritual Goods.
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Hiring since January 2024
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