Tele Caller (Telugu Voice Process) Fresher Job (Remote)

Company Overview
CNR EdTech is a leading IT & Non-IT training institute based in Madanapalle. We specialize in offering a diverse range of technical and non-technical training programs along with exceptional placement services. With a commitment to providing 100% job assurance, CNR EdTech supports learners in achieving their career goals. Visit our website at https://cnredtech.com/ for more information.

Job Overview
We are hiring a Tele Caller for our Telugu Voice Process at CNR EdTech. This is a full-time, remote position located in Madanapalle. We are looking for freshers with a minimum work experience ranging from 0 to 1 year who can effectively communicate with our clientele in Telugu. The role requires fluency in the Telugu language and aims at providing excellent customer service and support.

Qualifications and Skills
Fluency in Telugu language (Mandatory skill)
Excellent communication skills to interact effectively with customers
Customer service orientation to address customer queries and concerns
Active listening skills to understand and respond accordingly to customer needs
Problem-solving skills to offer appropriate solutions and resolve issues
Ability to work under pressure and handle challenging situations efficiently
Time management skills to manage call schedules and customer interactions
Basic computer skills for recording and managing customer data

Roles and Responsibilities
Handle inbound and outbound calls in the Telugu language while maintaining a professional demeanor
Provide accurate information about training programs and placement services offered by CNR EdTech
Address customer inquiries, resolve issues, and provide solutions in a timely and efficient manner
Maintain detailed records of customer interactions and feedback for future reference
Follow-up with potential customers to convert inquiries into confirmed enrollments
Collaborate with the team to achieve targets and contribute to the overall success of the organization
Stay updated about the latest training programs and industry trends to better assist customers
Adhere to company policies and guidelines while dealing with customers

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.