Join our team at Lakkshay Tour And Travels Pvt. Ltd. as a reservation and operations executive and be a part of an exciting and fast-paced work environment! We are looking for someone proficient in CRM, time management, effective communication, interpersonal skills, client interaction, MS Office, negotiation, and problem-solving.
Key Responsibilities:
1. Handle reservations: Manage customer reservations efficiently through booking systems, ensuring accuracy and timely confirmation.
2. Customer interaction: Provide excellent customer service by addressing inquiries, assisting with vehicle selection, and handling customer complaints.
3. Fleet management: Coordinate vehicle availability and maintenance schedules to ensure the fleet is in optimal condition.
4. Documentation and record keeping: Maintain accurate records of reservations, transactions, and customer interactions.
5. Vehicle inspection: Conduct pre-rental and post-rental inspections to ensure vehicles are in good condition.
6. Conflict resolution: Address and resolve customer complaints and disputes effectively.
7. Staff coordination: Collaborate with other team members and departments to ensure smooth operations.
8. Payment processing: Handle payment transactions, process refunds, and manage billing inquiries.
9. Reporting: Generate regular reports on reservations, sales, and fleet performance for management review.
10. Compliance and safety: Ensure compliance with company policies, safety regulations, and legal requirements.
11. Time management: Prioritize tasks and manage time efficiently to handle multiple responsibilities.
If you are a proactive and detail-oriented individual with a passion for travel and a knack for problem-solving, we want to hear from you! Join us at Lakkshay Tour and Travels Pvt. Ltd. and take your career to new heights in the travel and tourism industry.
1. Customer service excellence: A strong ability to provide exceptional service to clients, ensuring their needs are met and their experience is positive.
2. Effective communication: Excellent verbal and written communication skills to interact professionally with clients, vendors, and team members.
3. Problem-solving skills: Demonstrated ability to resolve issues quickly and effectively, ensuring smooth operations and customer satisfaction.
4. Time management and multitasking: Ability to manage multiple tasks efficiently, prioritize responsibilities, and work well under pressure in a fast-paced environment.
5. Industry experience: Previous experience in the travel or car rental industry, providing valuable insights and practical knowledge to excel in the role.
Lakkshay Tour and Travels Pvt. Ltd. is a Delhi-based travel agency and tour operator established in 1997. The company offers a wide range of services, including car rentals, coach rentals, ticketing, corporate services, package tours, honeymoon tours, and pilgrimage tours. Lakkshay Tour and Travels also provides specialized transportation services for MNCs, ensuring reliable and efficient travel solutions for corporate clients. With a team of experienced professionals, the company is committed to delivering high-quality services to business and leisure travelers, earning a strong presence in the tourism industry.
