Browse more jobs

Resolution Generalist Fresher Job

Actively hiring

Resolution Generalist

IKEA

Hyderabad

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

0-2 years

0-2 years experience

Apply By

14 Dec' 24

Posted few hours ago

Fresher Job

Be an early applicant

About the job

Key responsibilities:

1. Customer Support: Provide top-notch support via remote channels, including live video calls, ensuring a great experience for every customer.
2. Empathetic Solutions: Offer relevant solutions to meet customer needs, ensuring satisfaction and loyalty.
3. Conflict Management: Use effective techniques to resolve issues and maintain positive customer relationships.
4. Goal-Oriented: Achieve personal and team goals, contributing to overall success.
5. Product Knowledge: Stay informed about IKEA products and services to enhance customer interactions and contribute to sales.
6. Feedback: Share insights to help improve the customer experience across the organization.

Note: Cab drop facility to home available post 8.30 PM.

Skill(s) required

Client Relationship Effective Communication English Proficiency (Spoken) Hindi Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Customer-Focused: Proven ability to understand and address customer needs with empathy and professionalism.

2. Excellent Communication: Strong verbal and written skills, adaptable to different channels.

3. Tech-Savvy: Comfortable using technology to engage with customers in a fast-paced, remote setting.

4. Passionate about Home Furnishing: Interest in home furnishing and helping customers improve their home life.

5. Problem-Solver: Ability to think quickly and resolve issues to ensure customer satisfaction.

6. Team Player: Collaborative mindset with a focus on achieving shared goals.

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Cab/Transportation facility

Number of openings

About IKEA

Website

IKEA is a global leader in life at home. Founded in Sweden in 1943, IKEA is now a worldwide retailer of affordable, well-designed products and solutions for every room in your home. Our values and optimism are shared with millions of co-workers and customers around the world. Along with our desire to champion sustainable living, responsible sourcing, and communities in need of support.

Activity on Internshala

Hiring since November 2024

1 opportunity posted